NBN Internet Access Services Outage in Perth

Modified on Sun, 30 May 2021 12:59 AM by Webvault — Categorized as: Recent, Resolved

Event Summary

Event Start: 29 May 2021, 00:15AM WST/GMT+8
Event Finish: 30 May 2021 00:55 WST/GMT+8
Outage Type: Unexpected Fault - Partial

Affected Data Centres


Affected Services


Event Description

NBNCo TC4 Services are currently experiencing an outage in Perth due to interconnect errors resulting from unexpected datacentre power faults at 12:15AM on 29/05/2021. Issue has been raised with upstream carriers for rectification.

Event Update

2:00 AM 29/05/2021 - Waiting on response from investigating carrier.

9:30 AM 29/05/2021 - Confirmed unexpected power down event has resulted in failure of network device handling interconnect in Perth servicing NBNCo and some Metro Ethernet Services. The fault has been reported and awaiting replacement.

10:30 AM 29/05/2021 - Webvault technicians have restored connectivity to NBN TC4 sessions via Sydney datacentres to restore connectivity to most NBN services. However latency and speed will operate in a diminished state. We advise customers NOT to attempt any high bandwidth internet access so as to ensure their connection remains useable during the outage period. Some Metro Ethernet/Fibre services remain offline.

13:45 PM 29/05/2021 - All Perth NBNCo TC4 services should now be restored via secondary interconnects in Sydney. However latency and speed will operate in a diminished state for the duration of the outage. We advise customers NOT to attempt any high bandwidth internet access so as to ensure their connection remains useable during the outage period. Some Metro Ethernet/Fibre services remain offline.

14:15 PM 29/05/2021 - Carrier is organizing a field technician to attend datacentre site for evaluation and repair of interconnect device.

21:30 PM 29/05/2021 - Interconnect device was replaced in Perth, Remaining Metro Ethernet Services Restored.

00:30 AM 30/05/2021 - NBNCo TC4 Sessions for Perth Clients cleared and reconnected in Perth POP.

00:55 AM 30/05/2021 - Outage Ticket Marked as RESOLVED.