Unexpected Outage - NAT Router Down

Modified on Wed, 20 Apr 2016 02:08 PM by Webvault — Categorized as: Resolved

Event Summary

Event Start: 7 November 2015, 6:40AM
Event Finish: 7 November 2015, 7:40AM
Outage Window: 60 Minutes
Outage Type: Unexpected Fault
Service Loss: PARTIAL
Severity: HIGH

Affected Data Centres


Affected Services


Event Description

One of our NAT termination routers has failed due to power failure. This has affected some NAT cloud services, Layer 2 ADSL services and Co-location services.

Event Update

7:00 AM - Technician enroute to investigate the issue.

7:40 AM - NAT router has been brought back online.

7:50 AM - Technician has found a power feed issue at the data centre and have bypassed it for affected devices while we wait for repairs.