Unexpected Outage - VMware Host Down

Modified on Wed, 20 Apr 2016 02:14 PM by Webvault — Categorized as: Resolved

Event Summary¶

Event Start: 1 July 2015, 9:06PM
Event Finish: Ongoing
Outage Window: Ongoing
Outage Type: Unexpected Fault
Service Loss: PARTIAL
Severity: HIGH

Affected Data Centres¶

Perth

Affected Services¶

Cloud Servers/VMs

Event Description¶

A VMware host server has unexpectedly stopped responding which has resulted on some customers VMs to go offline.

Event Update¶

9:06 PM - Technicians are currently working to bring the host back online and are investigating the cause.

10:04 PM - All customer VMs have been brought back online. Technicians have taken the failed host server down for maintenance.