Unexpected Outage - VMware Host Fault

Modified on Wed, 20 Apr 2016 02:14 PM by Webvault — Categorized as: Resolved

Event Summary

Event Start: 27 June 2015, 7:30AM
Event Finish: 27 June 2015, 9:30PM
Outage Window: Between 30-90 Minutes
Outage Type: Unexpected Fault
Service Loss: PARTIAL
Severity: HIGH

Affected Data Centres


Affected Services


Event Description

A software issue with VMware ESXi on a particular host has seem some customer VMs to go offline. Our technician believes the fault to be related to the HBA driver stack on the host becoming unstable due to our recent storage outage and follow on restoration operations. The host was was recovered and the VMs restored to service. We do not believe it to be a significant fault with the unit but it is being monitored.

Event Update

N/A