Event Summary
Event Start: 18 October 2013, 11:45 PM
Event Finish: 19 October 2013, 5:00 AM
Outage Type: Unexpected Fault
Service Loss: PARTIAL
Severity: MEDIUM
Event Status: RESOLVED
Affected Data Centres
Affected Services
- Email (Partial)
- Virtual Machines/Cloud Servers (Partial)
Event Description
Management agent softwares on a virtual host have become unresponsive. Connectivity or management of some virtual machines is currently unavailable.
Event Update
19/10/14 2:00 AM - The virtual host server management functions appears unrecoverable, and VMs are unable to be moved to an alternative host at this time. Technicians have scheduled a reset of the host at 19 October 2014 at 2:30 AM to recover the VM management. Some virtual machines will go offline and then be restarted. Where possible technicians will shutdown VMs manually.
19/10/14 05:15 AM - VM Management functions were able to be recovered and VMS were live migrated or restarted successfully. Webvault technicians will follow up with the software vendor concerning the issue.